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Impact Group PLC
Coach Hire Terms and Conditions
- These conditions apply whether a contract has been made verbally or in writing
- All charges must be paid in advance unless the hirer has a credit account or a credit accepted by the Company.
- The Company accepts no liability for delays however caused or the loss however caused of hirers private property.
- The Company reserves the right to charge a cancellation charge for cancellations under seven days of departure of 50%, under 48 hours 100% charge. Bookings for VIP facilities will incur a minimum charge of 50% after confirmation.
- All parking charges are charged extra.
- Surcharges are applicable for hires on Christmas, Boxing and New Year's Day, and on other public holidays.
- Gratuities are at the client's discretion but as a guide we suggest 5% to 10% of the hire.
- Although there is no VAT on coach hire, VAT is charged on services other than the basic coach hire.
- The hirer must not advertise details of a journey to the general public which is less than 30 miles.
- Refreshments may not be carried on to the coach and consumed without the permission of the Company, which must be obtained in advance of the journey.
- Any damage done by a member of a party or group travelling on one of the Company's coaches will be the responsibility of the hirer.
- Hirers are reminded that there are regulations concerning drivers' hours and the use of tachographs, which must not be exceeded.
- Quotations are made subject to a vehicle suiting the hirer's requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotations are valid for 28 days from issue or for any period specified. Unless otherwise stated, admission and parking charges for special events are not included.
- Unless previously agreed by the Company, the vehicle is not available for the use of the hirer other than for the journeys and times stated.
- The Company reserves the right to supply a larger or higher specification coach, including those of other operators, than the one ordered and no additional charge will be made provided that the extra seats and facilities are not utilized. Bookings are accepted subject to availability at that time. The Company reserves the right to substitute coaches of a similar quality, or drivers, during the course of a journey or job due to unforeseen circumstances or as a result of legislation concerning drivers' hours.
- Not more than the maximum number of passengers indicated may be carried on each vehicle.
- Written confirmation by the Company is the only basis for the acceptance of a hiring or for a subsequent alteration in its terms.
- During the hiring, the driver must not be the sole judge of the reasonableness of any request for a change of route or time. In any event, the vehicle(s) will depart at the agreed time and the Company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time. Unless arranged to the contrary in advance with the Company, the most direct route between any two points will be taken by the driver.
- Where the company hires in vehicles from other operators at the request of the hirer and where the Company arranges ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other service provided by another contractor, it does so as Agent for and behalf of the hirer. Any terms and conditions imposed by such other contractors through the Company shall be binding on the hirer as if he has directly contracted such services.
- In the event of any emergency or force majeure, or action by the hirer to vary the agreed conditions unilaterally, the Company may, by returning all monies paid, and without further or other liability, cancel the contract.
- Luggage and personal effects are carried on or in our vehicles at the owner's risk. Gangways, doorways and emergency exits must not be obstructed. It is the responsibility of the hirer to ensure that the correct number of cases is loaded and unloaded and the figures should be agreed with the driver. The Company does not guarantee to carry all luggage or effects produced by a single party on any one journey. The driver is the sole arbiter as to carriage of passengers' luggage and its storage.
- All hirers and individual passengers are recommended to obtain insurance for those items where, save for negligence, the Company's liability is limited (such as delays of luggage).
- Orders are only accepted in that the law of England shall apply to the contract arising from such an order, and to the determination of the rights and liabilities of the respective parties, and in that no action or other proceedings shall be brought by either party in relation to such contract except in a Court of competent jurisdiction in England.
- Any complaints in respect of the Company's services should be made in writing to the company as soon as possible, but within 28 days.
- If your order is made less than 14 days before the start of your hire, or if arrangements can only be completed by us so that you receive our confirmation less than 14 days before the start date of your hire, full payment is due by return of post or by immediate bank transfer.
- Impact reserves the right to amalgamate or cancel any tour or excursion at their discretion.